Cancellation & Late Payment Policy

 

At Colomberie Clinic, we strive to provide high-quality dental and aesthetic treatments with efficient scheduling to accommodate all our patients. To ensure smooth operations, we kindly ask all patients to adhere to the following cancellation and payment policies.

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Appointment Cancellations & No-Shows

• We require at least 48 hours’ notice if you need to cancel or reschedule your appointment.

• Cancellations made with less than 48 hours’ notice may incur a cancellation fee, depending on the appointment type.

• Patients who fail to attend an appointment without prior notice will be considered a no-show and may be required to pay a deposit before booking future appointments.

 

Late Arrivals

• If you arrive more than 10 minutes late, we may need to reschedule your appointment to avoid disrupting other patients’ bookings.

• If rescheduling is necessary due to lateness, a cancellation fee may apply.

 

Late & Outstanding Payments

• All treatments must be paid for on the day of the appointment, unless otherwise agreed.

• If payment is not received on the same day, a late payment fee of 10% may be applied.

• Unsettled balances exceeding 60 days will be subject to further administrative charges and may be referred to a debt collection agency.

 

Deposits & Prepayments

• Certain treatments require a deposit at the time of booking.

• Deposits are non-refundable if cancellations occur with less than 48 hours’ notice.

 

Emergency & Exceptional Circumstances

• We understand that emergencies happen. If you have an urgent reason for cancelling at short notice, please contact us as soon as possible to discuss your situation.

 

By booking an appointment with Colomberie Clinic, you agree to these terms. If you have any questions, please contact us.

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Data Protection 

So that we can fully comply with the Data Protection (Jersey) Law we are requesting your consent for us to communicate with you for the purposes of continuing to provide you with optimum healthcare. 

In order to gain valid consent we are asking all of our patients (aged 16 and over) that attend the practice for treatment, consultations or as a new patient to sign our GDPR Consent form in order to opt-in and update their profile.

You can withdraw your consent at any time by email to info@colomberieclinic.com or by calling 01534 727040.

Please be aware that registered patients cannot have their data deleted as it is necessary for the practice to retain clinical records according to the latest record retention regulations but they do have all of the other data rights. Please be aware that we are still required to continue contacting you with appointment reminders and recalls as they are an essential part of your patient care pathway but you can still tell us how you would prefer this to be done (email, phone, text and post).

Your personal information will never be passed to third parties unless you consent to us making a professional referral for you. If we have your consent for referral to another healthcare provider we will only send them the information that they need in order to provide you with the necessary assessment, tests or treatment.

Further details about how we process your personal information can be found in our Privacy Notice and provided to you on request.